Shipping Policy
1. Delivery Areas
We currently offer local delivery only in the Old Township, New Township, and Khore Kheri areas of Panipat Refinery Township. We do not offer shipping to other areas.
2. Order Processing
Orders are freshly prepared on the specified delivery date, ensuring top-notch quality and freshness. The preparation process begins early at 5:00 AM and is completed by 7:30 AM, ready for dispatch to customers.
3. Delivery Times
Deliveries are executed promptly and are completed within one hour after the orders are ready. We take pride in ensuring that all products reach our customers swiftly and in their freshest state. Please make sure someone is available to receive the delivery on the scheduled date to enjoy a seamless experience.
4. Shipping Costs
We charge a nominal fee of ₹10 on all orders to cover fuel and labor costs. Currently, we only offer delivery within Panipat Refinery Township.
5. Damaged or Spoilt Orders
If your order arrives damaged or spoiled, we will take full responsibility and provide a free replacement or refund. Please contact us within 3-4 hours of receiving your order to initiate the process.
6. Contact Us
If you have any questions regarding our shipping policy, please contact us at tanujabatterhouse@gmail.com.